![](images/spacer.gif) |
Products and Services that Ensure the Profitability of Your CRM program
When it encompasses the Web, e-mail, call centers, direct mail, sales contacts, technical support and other customer-contact channels, a successful Customer Relationship Management initiative must steer past many pitfalls. JK Associates LLC helps you build a solid strategic and organizational foundation for satisfying and retaining your customers.
Whether you're in the consumer sector or B2B, make sure that you've taken care of the behind-the-scenes factors that account for the differences between expensive CRM failures and smart CRM investments. We help you start, rescue or expand a CRM program and teach you how to keep it running smoothly.
CRM Consulting Services:
|
![](images/spacer.gif)
![](images/bullet.gif) ![](images/spacer.gif) |
Develop a customized strategic plan |
![](images/spacer.gif) |
![](images/spacer.gif)
![](images/bullet.gif) ![](images/spacer.gif) |
Identify priorities and create a CRM roadmap |
![](images/spacer.gif) |
![](images/spacer.gif)
![](images/bullet.gif) ![](images/spacer.gif) |
Define and launch your CRM project |
![](images/spacer.gif) |
![](images/spacer.gif)
![](images/bullet.gif) ![](images/spacer.gif) |
Translate CRM objectives into organizational change plan |
![](images/spacer.gif) |
![](images/spacer.gif)
![](images/bullet.gif) ![](images/spacer.gif) |
Assess and design integrated customer database plan |
![](images/spacer.gif) |
![](images/spacer.gif)
![](images/bullet.gif) ![](images/spacer.gif) |
Develop and implement appropriate privacy policy |
![](images/spacer.gif) |
![](images/spacer.gif)
![](images/bullet.gif) ![](images/spacer.gif) |
Set realistic expectations and metrics for success |
![](images/spacer.gif) |
|
Products:
|
![](images/spacer.gif)
![](images/bullet.gif) ![](images/spacer.gif) |
CRM "Getting It Right" Seminars |
![](images/spacer.gif) |
![](images/spacer.gif)
![](images/bullet.gif) ![](images/spacer.gif) |
CRM Life Cycle Framework |
![](images/spacer.gif) |
![](images/spacer.gif)
![](images/bullet.gif) ![](images/spacer.gif) |
Customer Relationship Management: Getting It Right!, Prentice Hall, 2003 |
![](images/spacer.gif) |
![](images/spacer.gif)
![](images/bullet.gif) ![](images/spacer.gif) |
"Getting It Right" templates |
![](images/spacer.gif) |
|
![](images/spacer.gif) ![](images/services_image.jpg) |
Please
call or e-mail us today about your organization's
CRM challenges and objectives.
|
![](images/spacer.gif) |