News November 7, 2002 New book released: Customer Relationship Management: Getting It Right Build a winning CRM program - one step at a time! Published by Prentice Hall PTR Upper Saddle River, NJ 07458 www.phptr.com ISBN: 0-13-035211-X Buy today at Amazon.com or www.prenhall.com Read the press release. Read the author's biography. September 14, 2002 JK Associates LLC and Bonds and Bonds, Inc. open offices in Palo Alto, California
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